UpKeep + Zendesk

Create Zendesk tickets from new UpKeep requests

Streamline your maintenance workflow with this handy automation that links UpKeep and Zendesk apps. Whenever a new request pops up in your UpKeep system, this workflow promptly generates a ticket in Zendesk right away. It's the perfect solution for ensuring no service request falls through the cracks while removing the need to manually input information across platforms. Your team can focus more on resolving issues rather than dealing with administrative tasks.

When this happens...
New Request
Triggers when a new request is created.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

New Purchase Order
Triggers when a new purchase order is created.
Trigger
Instant
Try It
New Work Order
Triggers when a new work order is created.
Trigger
Instant
Try It
Request Approved
Triggers when a request is approved.
Trigger
Instant
Try It
Work Order Category Change
Triggers when category changes on a work order.
Trigger
Instant
Try It
- TitleRequired
- Detailed Description
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write

- IdRequired
- Status
Action
Write
- Asset NameRequired
Action
Search

- Part NameRequired
Action
Search
- Vendor NameRequired
Action
Search
- ViewRequired
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

New Request
Triggers when a new request is created.
Trigger
Instant
Try It
Purchase Order Status Change
Triggers when a status changes on a purchase order.
Trigger
Instant
Try It
Work Order Status Change
Triggers when a status changes on a work order.
Trigger
Instant
Try It
- TitleRequired
- Category
- Due Date
- Vendor
- Description
- Part ID
- Part Quantity
- Tax
- Shipping Cost
- Other Cost
- Company Name
- Company Slogan
- Company Street
- Company Zipcode
- Company City
- Company State
- Company Phone
- Company Fax
- Shipping Name
- Shipping Company
- Shipping Street
- Shipping City
- Shipping State
- Shipping Zipcode
- Shipping Phone
- Shipping Fax
- Purchase Order Date
- Requisitioner
- Shipping Method
- F.O.B. Shipping Point
- Terms
- Notes
Action
Write

UpKeep + Zendesk

Create Zendesk tickets from new UpKeep requests

Supported triggers and actions

New Purchase Order

New Work Order

Request Approved

Work Order Category Change

Create Request

Update Purchase Order

Find Asset

Find Part

Find Vendor

New Ticket in View

Tag Added to User

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find a Group

Find an Organization

Find or Create Ticket

Find or Create User

New Request

Purchase Order Status Change

Work Order Status Change

Create Purchase Order