Textline

Textline + Help Scout Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Textline and Help Scout, with as many as 16 possible integrations. Are you ready to find your productivity superpowers?

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Connect Textline + Help Scout in Minutes

It's easy to connect Textline + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Contact Message

Triggers when a contact sends you a new message.

InstantConversation Created

Triggers when a new conversation is created.

InstantTags Updated

Triggers when conversation tags are updated.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

InstantConversation Assigned

Triggers when a conversation is assigned to agent.

New Customer

Triggers when a new customer is added.

Add Note

Adds a note to existing conversation.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Import Contact Message

Imports a new message into Textline as if the contact sent it by SMS.

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