Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved. 

Here are some creative ways to use Teamwork Desk with Zapier:

 Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel. 

 Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks. 

 After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.

Teamwork Desk

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

OpsGenie

Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

Datadog

Monitis is the first cloud-based all-in-one monitoring solution. Our cutting edge dashboard will show you how your websites, servers and applications are running and alert you when things go wrong.

Monitis

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Freshservice

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon CloudWatch

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Creating a great customer experience requires constant communication within your team. You can use Zapier with PagerDuty to automatically create issues in your project management system and keep records for important tasks so your team can focus on creating and maintaining great customer experiences. You can even use Zapier to remind your team members when they’re on call—so nothing slips through the cracks. 

Here are some creative ways to use PagerDuty with Zapier:

Make sure your team members know when they’re on call. Set up a weekly or daily trigger to find the user on call in PagerDuty and send a reminder message through Slack.

Create JIRA issues for new or updated PagerDuty incidents so your development team can get them resolved faster. 

The last thing you want to worry about in an all-hands-on-deck situation is record-keeping. You can focus on more important tasks when you use Zapier to add new rows to a Google Sheets spreadsheet when there are new or updated incidents in PagerDuty.

Teamwork Desk

PagerDuty

Teamwork Desk

PagerDuty

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