Slack
When this happens...
FreshdeskNew Ticket Note
do these tasks!
Digest by ZapierAppend Entry and Schedule Digest
SlackSend Direct Message

Need to know the behind-the-scenes info on your customers? With this workflow, you can see the notes you need at a glance. Every new note on a Freshdesk ticket is logged to a digest. After a certain amount of time, Zapier will deliver your digest to you in a Slack message so you can review whenever it's best for you.

How this Freshdesk-Digest-Slack integration works

  1. A new note is added to a Freshdesk ticket
  2. Zapier's Digest app stores a running log of those new notes
  3. At a time you set, your digest is sent directly to you in Slack

Apps involved

  • Freshdesk
  • Digest by Zapier
  • Slack

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It's easy to connect Slack + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

New Channel

Triggers whenever a new #channel is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Contact

Triggers when a new customer is created.

Create Ticket

Create a ticket in Freshdesk for your domain.

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Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn More

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations