When this happens...
FreshdeskNew Ticket
Then do this...
ServiceM8Create Job

Your focus should be on servicing your customers, not logging requests. Set up this automation to do that for you. From then on, whenever you receive a new customer ticket on Freshdesk, Zapier will automatically create a new job in ServiceM8 so your technician can head out to the site immediately.

Note: This Zapier integration doesn't import existing Freshdesk tickets into ServiceM8, only new tickets after you've set it up.

How this ServiceM8-Freshdesk integration works

  1. A new ticket is created in Freshdesk
  2. Zapier creates a new job in ServiceM8

Apps involved

  • Freshdesk
  • ServiceM8

Why Zapier?


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Enterprise-level security—connect mission-critical apps.

It's easy to connect ServiceM8 + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Job

Triggers when a new job is created.

Create Job

Creates a new job.

Job Completed

Triggers when a Job's status changes to Completed.

Create Client

Creates a new client.

Job Queued

Triggers when a Job is assigned to a Queue.

Create Company

Allows you to create a Company entry in Freshdesk.

New Client

Triggers when a new Client is created.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Form Response

Triggers when a Form is completed. Requires the Forms add-on to be enabled in your ServiceM8 account.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

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Become a Zapier Integration Partner

ServiceM8 is a field service app and small business management platform for your computer, iPhone and iPad. Track staff locations, navigate to jobs, and control your estimates, invoicing, scheduling, safety reports, clients & more.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations