Serviceaide + SurveyMonkey + Filter by Zapier

Send SurveyMonkey surveys when Serviceaide tickets are closed

Need to measure customer satisfaction for recently closed tickets in Serviceaide Intelligent Service Management? Configure this Serviceaide + SurveyMonkey integration to automatically send a survey invitation for each newly closed ticket in Serviceaide Intelligent Service Management.

When this happens...
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
TriggerScheduled
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Send Survey
Send a survey invitation to one or more contacts and/or emails.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when a new ticket is created.
Trigger
Scheduled
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Scheduled
Try It
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write

- Ticket Identifier (X00-XX)Required
- Description of commentsRequired
- Worklog TypeRequired
- Client ViewableRequired
- Time spent in minutes
Action
Write
- Only continue if...Required
Action
Filter

- SurveyRequired
- Collector
Trigger
Instant
Try It
- SurveyRequired
- Email CollectorRequired
- Contact Email(s)Required
- Message Subject
- Message Body
- Hide "Powered by SurveyMonkey"
Action
Write
- SurveyRequired
- CollectorRequired
Action
Search
- SurveyRequired
Action
Search

New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Scheduled
Try It
- Organization NameRequired
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email AddressRequired
- First NameRequired
- Last NameRequired
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester NameRequired
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search
- SurveyRequired
- Collector
Trigger
Instant
Try It
- First NameRequired
- Last NameRequired
- EmailRequired
- Contact List
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ByRequired
- ValueRequired
Action
Search

About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.

Related categories

Customer Support

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

Learn more Help

Related categories

Forms & Surveys

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About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

PRODUCTS

CAPABILITIES

By team

Serviceaide + SurveyMonkey + Filter by Zapier

Send SurveyMonkey surveys when Serviceaide tickets are closed

New Ticket

Update to Ticket Status or Action

Create Change Request Ticket

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization

Create Problem Ticket

Requestor NameRequired

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization

Create Incident Ticket

Requestor NameRequired

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization

Add Worklog (Any Ticket)

Ticket Identifier (X00-XX)Required

Description of commentsRequired

Worklog TypeRequired

Client ViewableRequired

Time spent in minutes

Only continue if...

Only continue if...Required

New Response Notification With Answers

SurveyRequired

Collector

Send Survey

SurveyRequired

Email CollectorRequired

Contact Email(s)Required

Message Subject

Message Body

Hide "Powered by SurveyMonkey"

Find Collector

SurveyRequired

CollectorRequired

Find Survey

SurveyRequired

New User

New Worklog

Create Organization

Organization NameRequired

Organization Type

Web URL

Address

City

State

State Code

Country

Country Code

Phone

Support Email

Support Phone

Create Service Request Ticket

Requestor NameRequired

DescriptionRequired

Requested For Name

Details

Source

Impact

Urgency

Categorization