When this happens...
RingCentralNew SMS
Then do this...
ZendeskCreate Ticket

If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

How this RingCentral-Zendesk integration works:

  1. RingCentral receives new SMS messages
  2. Zapier creates new tickets in Zendesk

Apps involved

  • RingCentral
  • Zendesk
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect RingCentral + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Call Recording

Triggers when a call has been recorded.

Send Fax

Sends a fax.

Missed Call

Triggers when there is a new missed call.

Send SMS

Sends a SMS message.

New SMS

Triggers when there is a new SMS sent or received.

Generate Ringout Call

Starts a 2-legged RingOutCall based on specified from and to numbers.

New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

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Become a Zapier Integration Partner

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations