If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.
How this RingCentral-Zendesk integration works:
- RingCentral receives new SMS messages
- Zapier creates new tickets in Zendesk
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Triggers when a call has been recorded.
Sends a fax.
Triggers when there is a new missed call.
Sends a SMS message.
Triggers when there is a new SMS sent or received.
Starts a 2-legged RingOutCall based on specified from and to numbers.
Triggers when a new user is created.
Attach a file to an existing ticket.
Triggers when a new ticket is added to a view.
Create a new user.