Optix + Zendesk
Log new Optix user support requests as Zendesk tickets
Make sure each support request sent by a member of your venue gets the attention it deserves. With this zap, a new user support request within Optix will automatically be copied as a new ticket in your ZenDesk account. This way, your support workflows can kick in and resolve the situation quickly.
Make sure each support request sent by a member of your venue gets the attention it deserves. With this zap, a new user support request within Optix will automatically be copied as a new ticket in your ZenDesk account. This way, your support workflows can kick in and resolve the situation quickly.
- When this happens...New User Support Request
Triggers when a user asks admins a question.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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