New Relic Insights + Groove Integrations

How to connect New Relic Insights + Groove

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Supported triggers and actions

What does this mean?

New Custom Event
Create a new custom event inside New Relic Insights for tracking.
Action
Write
Agent Invited
Triggers when an agent is created.
Trigger
Instant
Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
Customer Added
Triggers when a customer is created.
Trigger
Instant
Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Ticket Assigned
Triggers when a ticket is assigned.
Trigger
Instant
Ticket Closed
Triggers when a ticket is closed.
Trigger
Instant
Groove
Triggers when a ticket is deleted.
Instant
Trigger
Groove
Triggers when a ticket is moved to a different mailbox.
Instant
Trigger
Groove
Triggers when a ticket is opened.
Instant
Trigger
Groove
Triggers when a ticket's priority is changed.
Instant
Trigger
Groove
Triggers when a new ticket is created.
Instant
Trigger
Groove
Triggers when a ticket's state is changed.
Instant
Trigger
Groove
Triggers when a ticket is tagged.
Instant
Trigger
Groove
Adds a private note to an existing ticket.
Scheduled
Action
Groove
Assigns an agent to a ticket.
Scheduled
Action
Groove
Changes the state of a ticket to "closed".
Scheduled
Action
Groove
Starts a new ticket for your customer.
Scheduled
Action
Groove
Changes the state of a ticket to "opened".
Scheduled
Action
Groove
Changes the state of a ticket, e.g. from "opened" to "closed".
Scheduled
Action

How New Relic Insights + Groove Integrations Work

Step 1: Authenticate New Relic Insights and Groove.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect New Relic Insights + Groove

About New Relic Insights

New Relic Insights is a real-time analytics platform that collects metrics directly from your live production software and transforms them into actionable insights about your business, customers, and applications.