When this happens...
ZendeskNew Ticket
Then do this...
MixpanelTrack Event

Excellent customer support should involve the teams responsible for building and designing the products they're supporting. With this Zendesk-Mixpanel integration, when a ticket is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand the adoption of various features and how they relate to ticket submissions. Plus, you can even automatically send targeted notifications based on ticket submission and user actions.

How this Zendesk-Mixpanel integration works

  1. A new ticket is created in Zendesk
  2. Zapier tracks an event in Mixpanel

Apps involved

  • Zendesk
  • Mixpanel

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When this happens...
then do this!
New User

Triggers when a new user is created.

Track Event

Send an Event to Mixpanel.

New Ticket

Triggers when a new ticket is added to a view.

Create or Update Profile

Create a new profile or update properties of an existing profile.

New Group

Triggers when a new group is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Forum

Triggers when a new forum is added.

Create User

Create a new user.

New Topic in Forum

Triggers when a new topic in a forum is added.

Create Ticket

Create a new ticket.

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Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations