MiiTel + Ivanti Service Manager Integrations
How to connect MiiTel + Ivanti Service Manager
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Call id
UUID call id generated by MiiTel.
Tenant id
Dial begin at
Call end at
Call type
From number
To number
Forwarded number
Contact person name
Account name
URL
Try ItCall id
UUID call id generated by MiiTel.
Tenant id
URL
Speech recognition
Result of speech recognition.
Speech recognition summary
Result of speech recognition summary.
Silence
Overall
Overlap
TLR
Customer f0
Operator f0
Customer variance
Operator variance
Customer speechrate
Operator speechrate
Rally
Amd probability
Dial begin at
Call begin at
Call end at
Call type
From number
To number
Forwarded number
Contact person name
Account name
Try It
New Change Request
Triggers when an change request is created.
Try ItNew Service Request
Triggers when an service request is created.
Try It
Call id
UUID call id generated by MiiTel.
Tenant id
Dial begin at
Call end at
Call type
From number
To number
Forwarded number
Contact person name
Account name
Try ItVideo id
UUID video id generated by MiiTel.
Tenant id
URL
Title
Video start at
Video end at
Speech recognition
Result of speech recognition.
Try ItNew Incident
Triggers when an incident is created.
Try ItSubjectRequired
Apt brief title for the change request.
DescriptionRequired
The description of the change request with relevant details.
StatusRequired
Choose the initial status for change request.
Type Of ChangeRequired
Choose the type of change required.
LayoutRequired
Select the default layout from drop down, if you have customized layout, use the custom value option.
Form NameRequired
Select the default form from drop down, if you have customized form, use the custom value option.
Form View NameRequired
Select the default form view from drop down, if you have customized form view, use the custom value option.
How MiiTel + Ivanti Service Manager Integrations Work
- Step 1: Authenticate MiiTel and Ivanti Service Manager.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
About MiiTel
Related categories
About Ivanti Service Manager
Related categories
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