Ivanti Service Manager Integrations
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Create Trello cards from new Ivanti Service Manager incidents
For your Ivanti incidents, you need to assign some to your product team, or want a way for your support manager to monitor on the progress of a certain incident or all incident. This Zapier automation helps turn your Ivanti Service Manager incidents into team to-dos. Every time a new incident is added in Ivanti Service Manager, Zapier will create a new Trello card with the incident information.
How this Ivanti Service Manager-Trello integration works
- A new incident is added in Ivanti Service Manager
- Zapier creates a new card in Trello with the incident information
Apps involved
- Ivanti Service Manager
- Trello
Create GitHub issues for new incidents on Ivanti Service Manager
If you are looking for a way to ensure your engineering reacts swiftly to your support issues, try this Ivanti Service Manager-GitHub integration. Once it is active, any new incidents will create a new issue in a GitHub repo.
Note: You can filter new incidents based on specific text, category, priority and other fields configured for incident.
How this Ivanti Service Manager-GitHub integration works
- An incident is raised on Ivanti Service Manager
- Zapier automatically creates an issue in GitHub
Apps involved
- Ivanti Service Manager
- GitHub
Create JIRA issues from new incidents in Ivanti Service Manager
This integration propagates new incidents with this so you can focus on your customers. Once it is active, a new issue will be created in JIRA for every new incident added to Ivanti Service Manager.
Note: You can filter new incidents based on specific text, category, priority and other fields configured for the incident.
How this Ivanti Service Manager-JIRA integration works
- A new incident is received on Ivanti Service Manager.
- Zapier automatically creates an issue on JIRA.
Apps involved
- Ivanti Service Manager
- JIRA
Create features on Aha! From new incidents on Ivanti Service Manager
A support ticket many times turns out to be a request for a product feature. How can you have development pipeline updated with new customer requests? Turn on this Ivanti Service Manager - Aha! Integration and Zapier will route it for you, capturing the information from new incidents and adding it as a feature to Aha!
How this Ivanti Service Manager-Aha! integration works
- An incident is created on Ivanti Service Manager
- Zapier automatically creates an Aha! feature
Apps involved
- Ivanti Service Manager
- Aha!
Create Ivanti Service Manager Incidents from New Relic alerts
Zapier can create new incidents in Ivanti Service Manager whenever there is a new alert or deployment in New Relic. That way, your Service Desk support team are instantly aware of critical alerts and can respond straight away.
How this New Relic-Ivanti Service Manager integration works
- A New Relic alert is generated.
- Zapier creates a new incident in Ivanti Service Manager.
Apps involved
- New Relic
- Ivanti Service Manager
Create incidents on Ivanti Service Manager when new FireText SMS are received
Let customers reach you with by SMS and manage them within your existing Ivanti Service Manager dashboard. Set up a FireText SMS number and use this integration to receive incidents via SMS.
How this Fire Text-Ivanti Service Manager integration works
- New SMS received on FireText SMS number.
- A new incident is created within Ivanti Service Manager.
Apps involved
- Fire Text
- Ivanti Service Manager
Post new Ivanti Service Manager Incidents to Slack
Ivanti Service Manager makes it simple to track and respond to help desk incidents. If you want to respond ASAP, try automatically posting all new Ivanti Service Manager Incidents to Slack with this integration.
Note: You can filter new incidents based on specific text, category, priority and other fields configured for the incident.
How this Ivanti Service Manager-Slack integration works
- A new incident is opened on Ivanti Service Manager.
- Zapier posts the contents of that incident to a Slack channel of your choosing
Apps involved
- Ivanti Service Manager
- Slack
Convert new Gmail messages to Ivanti Service Manager Incidents [Business Gmail Accounts Only]
If your customers occasionally send support requests to your Gmail instead of your Ivanti Service Manager Support address, use this Gmail-Ivanti Service Manager integration to create an Ivanti Service Manager incident from new Gmail messages.
How this Gmail-Ivanti Service Manager integration works
- A new Gmail message is received.
- Zapier creates a new Ivanti Service Manager incident from the contents of the email.
Apps involved
- Gmail
- Ivanti Service Manager
Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.
Create Ivanti Service Manager Incidents for new rows added to Excel
This integration will track a specific Excel spreadsheet, listening for new rows. Whenever a new one is detected, the information will be passed on to Ivanti Service Manager. Zapier will create new incidents with the details so your support can get on it immediately.
Note: This integration will only work with an Excel spreadsheet on OneDrive for Business
How this Excel-Ivanti Service Manager integration works
- A new row is created on Excel
- Zapier automation adds a new incident on Ivanti Service Manager
Apps involved
- Excel
- Ivanti Service Manager
Create Ivanti Service Manager Incidents for new rows added to Google Sheets
You can have a Google Sheet as your support queue. Now, every time a new row is updated in a designated worksheet, Zapier will automatically create a new Ivanti Service Manager incident. That way, you will remember to follow-up on items in your spreadsheet even if you do not have your spreadsheet open.
How this Google Sheets-Ivanti Service Manager integration works
- A new row is created on specific Google worksheet.
- Zapier automation adds a new incident on Ivanti Service Manager.
Apps involved
- Google Sheets
- Ivanti Service Manager
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Ivanti Service Manager Integration Details
Launched on Zapier April 17, 2018
Zapier combines Triggers (like "New Change Request") and Actions (like "Create Incident") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Ivanti Service Manager Triggers, Searches, and Actions are supported by Zapier:
Creates a new incident.
Creates a new change request.
Creates a new service request.
Adds an incident note.
Triggers when an change request is created.
Triggers when an service request is created.
Triggers when an incident is created.
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