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Kayako + Typeform

Create or update Kayako users and cases from new Typeform entries

The sooner you can begin supporting customers and their issues, the better your chances of retention. Once this integration is active, it will capture every new customer that reaches out to you via Typeform, creating a user for them on Kayako and logging their comments as a case for your team to address immediately.

The sooner you can begin supporting customers and their issues, the better your chances of retention. Once this integration is active, it will capture every new customer that reaches out to you via Typeform, creating a user for them on Kayako and logging their comments as a case for your team to address immediately.

  1. When this happens...
    TypeformTypeform
    New Entry

    Triggers when a form is submitted.

    TriggerInstant
  2. automatically do this!
    KayakoKayako
    Create Conversation With a Private Note

    Creates a new conversation with the first post as a private note.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • FormRequired

    Trigger
    Instant
    Try It
    • Form To DuplicateRequired

    • Choose Workspace To Duplicate This Form In (Leave blank to duplicate in same workspace)

    • Title of Your Duplicate Form (leave blank for same title)

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
  • Kayako triggers, actions, and search

    New Conversation

    Triggers whenever a new conversation is created.

    Trigger
    Instant
    Try It
    • title of your formRequired

    • Choose Workspace To Create This Form In, leave it blank for default workspace

    Action
    Write
    • Form To Update Question inRequired

    • Please provide list of choices

    Action
    Write
    • FormRequired

    • responses submitted since the specified date and time.

    • responses submitted until the specified date and time.

    • search for responses that include the specified string.

    • search for responses that are complete.

    • maximum number of responses to fetch (default: 25, max: 1000)

    Action
    Search
  • Kayako triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Instant
    Try It
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About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Related categories

  • Customer Support
typeform logo
typeform logo

About Typeform

Typeform helps you ask awesomely online! If you ever need to run a survey, questionnaire, form, contest etc. Typeform will help you achieve it beautifully across all devices, every time, using its next generation platform.
Learn moreHelp

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