Kayako + Typeform

Create or update Kayako users and cases from new Typeform entries

The sooner you can begin supporting customers and their issues, the better your chances of retention. Once this integration is active, it will capture every new customer that reaches out to you via Typeform, creating a user for them on Kayako and logging their comments as a case for your team to address immediately.

When this happens...
New Entry
Triggers when a form is submitted.
TriggerInstant
automatically do this!
Create Conversation With a Private Note
Creates a new conversation with the first post as a private note.
ActionWrite

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Supported triggers and actions

What does this mean?

- FormRequired
Trigger
Instant
Try It
- Form To DuplicateRequired
- Choose Workspace To Duplicate This Form In (Leave blank to duplicate in same workspace)
- Title of Your Duplicate Form (leave blank for same title)
Action
Write
- Welcome
Action
Write
- FormRequired
- responses submitted since the specified date and time.
- responses submitted until the specified date and time.
- search for responses that include the specified string.
- search for responses that are complete.
- maximum number of responses to fetch (default: 25, max: 1000)
Action
Search
New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It

New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It
Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
Try It

- ConversationRequired
- Private Note ContentsRequired
Action
Write
- OrganizationRequired
- TagsRequired
Action
Write
- RequesterRequired
- MailboxRequired
- Conversation SubjectRequired
- Message ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- EventRequired
- EmailRequired
- TitleRequired
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
- Full NameRequired
- EmailRequired
- RoleRequired
- Teams
- Language
Action
Write
- OrganizationRequired
- Email Domains
- Organization Name
- Tags
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- RequesterRequired
- Conversation SubjectRequired
- Private Note ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Search or write
- QueryRequired
- Organization
- Full NameRequired
- EmailRequired
- RoleRequired
- Teams
- Language
Action
Search or write

- title of your formRequired
- Choose Workspace To Create This Form In, leave it blank for default workspace
Action
Write
- Form To Update Question inRequired
- Please provide list of choices
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
Try It
New User
Triggers when a new user account is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
Try It
Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
Try It
- Conversation IDRequired
- TagsRequired
Action
Write
- UserRequired
- TagsRequired
Action
Write
- RequesterRequired
- Conversation SubjectRequired
- Private Note ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Organization NameRequired
- Tags
- Email Domains
Action
Write
- Conversation IDRequired
- Requester
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Subject
Action
Write
- UserRequired
- Tags
- Full Name
- Role
- Organization
- Teams
- Language
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- Organization NameRequired
- Tags
- Email Domains
Action
Search or write

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Related categories

Customer Support

About Typeform

Typeform helps you ask awesomely online! If you ever need to run a survey, questionnaire, form, contest etc. Typeform will help you achieve it beautifully across all devices, every time, using its next generation platform.

Learn more Help

Related categories

Forms & Surveys

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Kayako + Typeform

Create or update Kayako users and cases from new Typeform entries

New Entry

FormRequired

Duplicates an Existing Form

Form To DuplicateRequired

Choose Workspace To Duplicate This Form In (Leave blank to duplicate in same workspace)

Title of Your Duplicate Form (leave blank for same title)

App Extensions (Beta)

Welcome

Lookup Responses

FormRequired

responses submitted since the specified date and time.

responses submitted until the specified date and time.

search for responses that include the specified string.

search for responses that are complete.

maximum number of responses to fetch (default: 25, max: 1000)

New Organization

New Reply

Tag Added to Organization

Add a Private Note to a Conversation

ConversationRequired

Private Note ContentsRequired

Add Tags to Organization

OrganizationRequired

TagsRequired

Create Conversation via Email

RequesterRequired

MailboxRequired

Conversation SubjectRequired

Message ContentsRequired

Assigned Team

Assignee

Type

Status

Priority

Conversation Form

Tags

Create Event

EventRequired

EmailRequired

TitleRequired

Body

Properties

Priority

Url

Icon URL

Triggered At

Create User

Organization

Full NameRequired

EmailRequired

RoleRequired

Teams

Language

Update an Organization

OrganizationRequired

Email Domains

Organization Name

Tags

Find an Agent

QueryRequired

Find Organization

QueryRequired

Find or Create a Conversation

QueryRequired

RequesterRequired

Conversation SubjectRequired

Private Note ContentsRequired

Assigned Team

Assignee

Type

Status

Priority

Conversation Form

Tags

Find or Create a User

QueryRequired

Organization

Full NameRequired