Gainsight Customer Communities + Filter by Zapier + Jira Software Cloud

Create Jira Software Cloud issues from new updated moderator tags in InSided

Are you finding that you often need to create Jira tickets to track idea topics to deliver from your Gainsight Customer Communities community? This integration creates Jira Software Cloud tickets when specific 'Jira' moderator tags are added to topics in Gainsight Customer Communities. It also appends tags to the Gainsight Customer Communities topics after Jira Software Cloud tickets are created. Spend less time copy/pasting topic information, and more time prioritizing and delivering tickets.

When this happens...
Updated Topic Moderator Tags
Triggers when a specified moderator tag is updated.
TriggerInstant
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this...
Create Issue
Creates a new issue.
ActionWrite
then do this!
Append Moderator Tags to Topic
Appends moderator tags to topic.
ActionWrite

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Supported triggers and actions

What does this mean?

New Attendee
Triggers when a new attendee has signed up to an event.
Trigger
Instant
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- Content Type
Trigger
Instant
Try It
New User
Triggers when a new user is created.
Trigger
Instant
Try It
Updated Idea Status
Triggers when an ideation status has changed.
Trigger
Instant
Try It
- User IDRequired
Action
Write

- Topic IDRequired
- Topic content typeRequired
- Moderator IDRequired
- Moderator tag nameRequired
Action
Write
- User IDRequired
- PointsRequired
Action
Write

- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- IDRequired
Action
Search
- Only continue if...Required
Action
Filter
- JQL
- Order By
Trigger
Scheduled
Try It
- Info
- Jira Cloud SiteRequired
- Jira Email AddressRequired
- Jira API TokenRequired
- Projects to Trigger On
Trigger
Instant
Try It
- IssueRequired
- AttachmentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- Format Info
- ProjectRequired
Action
Write
- Format Info
- IssueRequired
- Status
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- JQLRequired
Action
Search
- KeywordRequired
Action
Search

- Content Type
- Category
Trigger
Instant
Try It
- Content Type
- Category
Trigger
Instant
Try It
Reported Post
Triggers when a post is reported.
Trigger
Instant
Try It
Updated Topic Moderator Tags
Triggers when a specified moderator tag is updated.
Trigger
Instant
Try It
- HTTP methodRequired
Action
Write
- User IDRequired
Action
Write
- User IDRequired
- Topic IDRequired
- Topic Content TypeRequired
- Reply ContentRequired
Action
Write
- Moderator TagRequired
Action
Search
- Search ByRequired
Action
Search
- Project
- Status
Trigger
Scheduled
Try It
- Project
- Status
Trigger
Scheduled
Try It
- Info
- Jira Cloud SiteRequired
- Jira Email AddressRequired
- Jira API TokenRequired
- Projects to Trigger On
Trigger
Instant
Try It
- IssueRequired
- CommentRequired
Action
Write
- IssueRequired
- User
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Summary
- Key
Action
Search
- Search by ParameterRequired
Action
Search
- Summary
- Key
- Format Info
- ProjectRequired
Action
Search or write

About Gainsight Customer Communities

Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.

Learn more

Related categories

Customer Support

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Related categories

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

PRODUCTS

CAPABILITIES

By team

Gainsight Customer Communities + Filter by Zapier + Jira Software Cloud

Create Jira Software Cloud issues from new updated moderator tags in InSided

New Attendee

New Topic

Content Type

New User

Updated Idea Status

Add Custom Role to User

Append Moderator Tags to Topic

Topic IDRequired

Topic content typeRequired

Moderator IDRequired

Moderator tag nameRequired

Assign Points

User IDRequired

PointsRequired

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Get Assigned Points of User

IDRequired

Only continue if...

Only continue if...Required

New Issue (Via JQL)

JQL

Order By

New Comment

Info

Jira Cloud SiteRequired

Jira Email AddressRequired

Jira API TokenRequired

Projects to Trigger On

Add Attachment to Issue

IssueRequired

AttachmentRequired

Link Issues

First IssueRequired

Link TypeRequired

Second IssueRequired

Create Issue

Format Info

ProjectRequired

Update Issue

Format Info

IssueRequired

Status

Find Component

ProjectRequired

NameRequired

Find Issue (Via JQL)

JQLRequired

Find User

KeywordRequired

New Reply

Content Type

Category

New Topic Like

Content Type

Category

Reported Post

Updated Topic Moderator Tags

Api Action

HTTP methodRequired

Assign Badge

User IDRequired

Create Reply

User IDRequired

Topic IDRequired

Topic Content TypeRequired

Reply ContentRequired

Find Topic by Moderator Tag

Moderator TagRequired