• Help Scout logoHelp Scout logo
  • Teamwork logoTeamwork logo

Help Scout + Teamwork Integrations

How to connect Help Scout + Teamwork

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Teamwork

    Triggered when you add a new calendar event.

    Instant

    Trigger

  • Teamwork

    Triggered when a calendar event reminder is sent.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new card.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new column.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new comment.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new company.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new expense.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new file.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new invoice.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new link.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new message.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new message reply.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new milestone.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new notebook.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new person.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new project.

    Instant

    Trigger

  • Teamwork

    Triggered when a project is updated or deleted.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new risk.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new status.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new task.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new task list.

    Instant

    Trigger

  • Teamwork

    Triggered when a task is updated or deleted.

    Instant

    Trigger

  • Teamwork

    Triggered when you add a new time entry.

    Instant

    Trigger

  • Teamwork

    Adds a task list from a template to the selected project.

    Scheduled

    Action

  • Teamwork

    Creates a new calendar event.

    Scheduled

    Action

  • Teamwork

    Creates a new calendar event type.

    Scheduled

    Action

  • Teamwork

    Creates a new column.

    Scheduled

    Action

  • Teamwork

    Creates a new company.

    Scheduled

    Action

  • Teamwork

    Creates a new expense.

    Scheduled

    Action

  • Teamwork

    Creates a new file category.

    Scheduled

    Action

  • Teamwork

    Creates a new file comment.

    Scheduled

    Action

  • Teamwork

    Uploads a file to a project.

    Scheduled

    Action

  • Teamwork

    Creates a new invoice.

    Scheduled

    Action

  • Teamwork

    Creates a new link category.

    Scheduled

    Action

  • Teamwork

    Creates a new link comment.

    Scheduled

    Action

  • Teamwork

    Creates a new link.

    Scheduled

    Action

  • Teamwork

    Marks a task complete.

    Scheduled

    Action

  • Teamwork

    Creates a new message category.

    Scheduled

    Action

  • Teamwork

    Creates a new message.

    Scheduled

    Action

  • Teamwork

    Creates a new message reply.

    Scheduled

    Action

  • Teamwork

    Creates a new milestone comment.

    Scheduled

    Action

  • Teamwork

    Creates a new milestone.

    Scheduled

    Action

  • Teamwork

    Moves a board card.

    Scheduled

    Action

  • Teamwork

    Creates a new notebook category.

    Scheduled

    Action

  • Teamwork

    Creates a new notebook comment.

    Scheduled

    Action

  • Teamwork

    Creates a new notebook.

    Scheduled

    Action

  • Teamwork

    Creates a new person.

    Scheduled

    Action

  • Teamwork

    Creates a new project category.

    Scheduled

    Action

  • Teamwork

    Creates a new project.

    Scheduled

    Action

  • Teamwork

    Adds people to a project.

    Scheduled

    Action

  • Teamwork

    Creates a new status.

    Scheduled

    Action

  • Teamwork

    Creates a new task comment.

    Scheduled

    Action

  • Teamwork

    Creates a new task.

    Scheduled

    Action

  • Teamwork

    Creates a new task list.

    Scheduled

    Action

  • Teamwork

    Creates new time entry on a project.

    Scheduled

    Action

  • Teamwork

    Creates new time entry on a task.

    Scheduled

    Action

  • Teamwork

    Updates an existing task.

    Scheduled

    Action

  • Teamwork

    Finds a calendar event by searching.

    Scheduled

    Action

  • Teamwork

    Finds a column by searching.

    Scheduled

    Action

  • Teamwork

    Finds a company by searching.

    Scheduled

    Action

  • Teamwork

    Finds a file comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a file by searching.

    Scheduled

    Action

  • Teamwork

    Finds a link comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a link by searching.

    Scheduled

    Action

  • Teamwork

    Finds a message by searching.

    Scheduled

    Action

  • Teamwork

    Finds a milestone comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a milestone by searching.

    Scheduled

    Action

  • Teamwork

    Finds a notebook comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a notebook by searching.

    Scheduled

    Action

  • Teamwork

    Finds a person by searching.

    Scheduled

    Action

  • Teamwork

    Finds a project by searching.

    Scheduled

    Action

  • Teamwork

    Finds a task comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a task list by searching.

    Scheduled

    Action

  • Teamwork

    Finds a task by searching.

    Scheduled

    Action

  • Teamwork

    Finds a calendar event by searching.

    Scheduled

    Action

  • Teamwork

    Finds a column by searching.

    Scheduled

    Action

  • Teamwork

    Finds a company by searching.

    Scheduled

    Action

  • Teamwork

    Finds a file comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a file by searching.

    Scheduled

    Action

  • Teamwork

    Finds a link comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a link by searching.

    Scheduled

    Action

  • Teamwork

    Finds a message by searching.

    Scheduled

    Action

  • Teamwork

    Finds a milestone comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a milestone by searching.

    Scheduled

    Action

  • Teamwork

    Finds a notebook comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a notebook by searching.

    Scheduled

    Action

  • Teamwork

    Finds a person by searching.

    Scheduled

    Action

  • Teamwork

    Finds a project by searching.

    Scheduled

    Action

  • Teamwork

    Finds a task comment by searching.

    Scheduled

    Action

  • Teamwork

    Finds a task list by searching.

    Scheduled

    Action

  • Teamwork

    Finds a task by searching.

    Scheduled

    Action

How Help Scout + Teamwork Integrations Work

  1. Step 1: Authenticate Help Scout and Teamwork.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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teamwork logo
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About Teamwork

Teamwork is an easy-to-use online teamwork & project management software application that helps managers, staff and clients work together more productively online.
Learn more

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