Help Scout
When this happens...
SurveyGizmoNew Survey Response
Then do this...
Help ScoutCreate Conversation to Customer

Create a fast turnaround and promptly respond to customers with this SurveyGizmo to Help Scout automation. Set it up, and each time a you receive a new response in SurveyGizmo, Zapier will create a new conversation in Help Scout. It's an easy and fast way to communicate with your customers.

How It Works

  1. Get a new response in SurveyGizmo
  2. Zapier will create a new conversation to customer in Help Scout

What You Need

  • SurveyGizmo account
  • Help Scout account

Why Zapier?


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It's easy to connect Help Scout + SurveyGizmo and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New Survey Response

Triggers when a new SurveyGizmo survey is submitted.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Build surveys, online forms, evaluations, and event registrations quickly, easily, and professionally.

See SurveyGizmo Integrations