Help Scout
When this happens...
SkubanaNew Order in a Chosen Status
Then do this...
Help ScoutCreate Conversation From Customer

Want to get more proactive with customer service? With this Zapier automation activated, you can instantly create a new Help Scout conversation every time a new order is placed in Skubana!

Note: This Zapier integration doesn't create conversations from pre-existing Skubana orders.

How this Skubana-Help Scout integration works.

  1. A new order is created in Skubana.
  2. Zapier creates a new Help Scout conversation.

Apps involved

  • Skubana
  • Help Scout

Why Zapier?


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It's easy to connect Help Scout + Skubana and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New or Updated Order in a Chosen Status

Triggers when an order is updated or created and has the desired status.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Order in a Chosen Status

Triggers when a new order is created.

Create Order

Creates a new order.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Skubana is a cloud based, all-in-one operations software to handle and automate order management, inventory, analytics, POs, & accounting.

See Skubana Integrations