When this happens...
SkubanaNew Order in a Chosen Status
Then do this...
Help ScoutCreate Conversation From Customer

Want to get more proactive with customer service? With this Zapier automation activated, you can instantly create a new Help Scout conversation every time a new order is placed in Skubana!

Note: This Zapier integration doesn't create conversations from pre-existing Skubana orders.

How this Skubana-Help Scout integration works.

  1. A new order is created in Skubana.
  2. Zapier creates a new Help Scout conversation.

Apps involved

  • Skubana
  • Help Scout

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Skubana and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New or Updated Order in a Chosen Status

Triggers when an order is updated or created and has the desired status.

Create Order

Creates a new order.

New Order in a Chosen Status

Triggers when a new order is created.

Mark Order as Shipped

Marks an order as shipped.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Skubana is a cloud based, all-in-one operations software to handle and automate order management, inventory, analytics, POs, & accounting.