Help Scout

Help Scout + Firebase / Firestore Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Firebase / Firestore, with as many as 14 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + Firebase / Firestore and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
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New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New Child Object in a Firebase Realtime Database

Triggers when a new child object is discovered within a specific path.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Document Within a Firestore Collection

Triggers when a Structured Query returns new documents within a Cloud Firestore collection.

Create or Replace Firebase Realtime Database Record

Creates or replaces a child object within your Firebase Realtime Database.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

Firebase Realtime Database and Google Cloud Firestore are flexible databases that give you the ability to easily store and sync app data at global scale.

See Firebase / Firestore Integrations