• Help Scout logoHelp Scout logo
  • Bonjoro logoBonjoro logo

Help Scout + Bonjoro Integrations

How to connect Help Scout + Bonjoro

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Bonjoro

    Triggers when an existing Bonjoro is assigned to a different team member.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro email bounces. Note that if you're using a custom mail integration such as Google, bounces may not be detected.

    Instant

    Trigger

  • Bonjoro

    Triggers when a user clicks the Bonjoro call to action.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro is sent by a team member.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro is created by a team member or automation.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro is dismissed by a team member.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro email is opened.

    Instant

    Trigger

  • Bonjoro

    Triggers when a user reacts to a Bonjoro.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro is replied to.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro is shared on social media.

    Instant

    Trigger

  • Bonjoro

    Triggers when a Bonjoro is watched.

    Instant

    Trigger

  • Bonjoro

    List of available Workspaces

    Scheduled

    Trigger

  • Bonjoro

    List of available Message Templates

    Scheduled

    Trigger

  • Bonjoro

    Creates a Bonjoro Task. To complete it, record a video message using the Bonjoro platform.

    Scheduled

    Action

How Help Scout + Bonjoro Integrations Work

  1. Step 1: Authenticate Help Scout and Bonjoro.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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bonjoro logo
bonjoro logo

About Bonjoro

Bonjoro lets you send personalised welcome videos to your customers.
Learn more

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