When this happens...
GrooveTicket Tagged
Then do this...
ProdPadCreate Feedback

Help desk tickets are a great way to gather ideas and other feedback. Import that information directly from your Groove account into ProdPad with just one simple automation.

How It Works

  1. You tag a new ticket in Groove
  2. Zapier creates new Customer Feedback in ProdPad

What You Need

  • Groove account
  • ProdPad account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Groove + ProdPad and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Groove
Customer Added

Triggers when a customer is created.

Groove
Create New Ticket

Starts a new ticket for your customer.

Groove
Customer Replied

Triggers when a customer replies to a ticket.

ProdPad
Create Idea

Create a new idea in ProdPad.

Groove
Ticket Started

Triggers when a new ticket is created.

ProdPad
Create Feedback

Add customer feedback to ProdPad.

Groove
Ticket Tagged

Triggers when a ticket is tagged.

Groove
Reopen Ticket

Changes the state of a ticket to "opened".

Groove
Ticket Assigned

Triggers when a ticket is assigned.

Groove
Change Assigned Agent

Assigns an agent to a ticket.

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