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Groove + Jira Software Cloud

Tag new Groove tickets to create issues in Jira Software

If you're using Groove to manage customers and Jira Software for your teams, switching between the two can be a pain. Set up this integration so you won't have to anymore. Just tag a Groove ticket to add it into Jira Software. Easy as that- now your team can see what needs to be worked on, without the extra effort.

If you're using Groove to manage customers and Jira Software for your teams, switching between the two can be a pain. Set up this integration so you won't have to anymore. Just tag a Groove ticket to add it into Jira Software. Easy as that- now your team can see what needs to be worked on, without the extra effort.

  1. When this happens...
    GrooveGroove
    Ticket Tagged

    Triggers when a ticket is tagged.

    TriggerInstant
  2. automatically do this!
    Jira Software CloudJira Software Cloud
    Create Issue

    Creates a new issue.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Groove triggers, actions, and search

    Agent Invited

    Triggers when an agent is created.

    Trigger
    Instant
    Try It
    • Linkedin Username

    • Twitter Username

    • Company Name

    • Email

    • Website

    Trigger
    Instant
    Try It
    • Priority

    • Assignee

    • Assigned Group

    • Closed By

    • Customer Name

    • Mailbox

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Agent Replied

    Triggers when an agent replies to a ticket.

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Customer Replied

    Triggers when a customer replies to a ticket.

    Trigger
    Instant
    Try It
    • Assignee

    • Assigned Group

    • Priority

    • Mailbox

    Trigger
    Instant
    Try It
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groove logo

About Groove

The simple helpdesk for SaaS and eCommerce businesses.
Learn moreHelp

Related categories

  • Customer Support

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jira-software-cloud logo
jira-software-cloud logo

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Related categories