Gravity Forms
When this happens...
Gravity FormsNew Form Submission
Then do this...
KayakoCreate Conversation With a Private Note

Make sure you give customers a great customer support experience from the moment they fill out your online form. This Zapier integration will make this possible as it automatically adds a conversation with a private note to Kayako when a Gravity Forms submission is created. That way, your customer support team can respond to the customer immediately and wow them with fast support.

How this Gravity Forms-Kayako integration works

  1. A new Gravity Forms submission is created
  2. Zapier creates a conversation in Kayako with a private note

Apps involved

  • Gravity Forms
  • Kayako

Why Zapier?


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It's easy to connect Gravity Forms + Kayako and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Form Submission

Triggers when a form is submitted.

Create Event

Creates a new event, which will show on the user's timeline.

New User

Triggers when a new user account is created.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

New Conversation

Triggers whenever a new conversation is created.

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

Tag Added to Organization

Triggers when a tag is added to an organization in Kayako.

Update a User

Updates an existing user.

Tag Added to Conversation

Triggers when a tag is added to a conversation.

Create Organization

Creates a new organization.

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Gravity Forms is a premier WordPress plugin that makes it easy to create powerful forms on the fly.

Learn More

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

See Kayako Integrations