Kayako Help & Support

What Kayako Triggers and Actions are Supported?

Supported Triggers#

  • Tag Added to Organization - Triggers when a tag is added to an organization in Kayako.
  • Tag Added to Conversation - Triggers when a tag is added to a conversation.
  • New User - Triggers when a new user account is created.
  • New Organization - Triggers when a new organization is created.
  • New Conversation - Triggers whenever a new conversation is created.
  • Tag Added to User - Triggers when a tag is added to a user.
  • New Reply - Triggers whenever a reply is received on a conversation (also triggered on the first post).

Supported Searches#

  • Find Organization - Finds an existing organization.
  • Find a Conversation - Finds an existing conversation.
  • Find a User - Find an existing user.
  • Find an Agent - Finds an existing agent user.

Supported Actions#

  • Update a User - Updates an existing user.
  • Add Tags to User - Adds tags to an existing user.
  • Create Organization - Creates a new organization.
  • Update a Conversation - Updates an existing conversation.
  • Update an Organization - Updates an existing organization.
  • Add a Private Note to a Conversation - Adds a private note to an existing conversation.
  • Add Tags to Conversation - Adds tags to an existing conversation.
  • Add Tags to Organization - Adds tags to an existing organization.
  • Create User - Creates a new user account and profile.
  • Create Conversation via Email - Creates a conversation with the first post as a email.
  • Create Conversation With a Private Note - Creates a new conversation with the first post as a private note.
  • Create Event - Creates a new event, which will show on the user's timeline.
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How to Get Started with Kayako on Zapier

To get started with Kayako on Zapier, first you will need to click to connect your Kayako account to use with your Zap.

Click to connect Kayako

Next, you'll be asked to enter your Kayako username and password.

Kayako username and password

Click “Continue” and if your login details were correct your Kayako account will now be successfully connected.

Kayako connection successfull

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Common Problems with Kayako on Zapier

We don't have any common problems documented yet, but feel free to contact us so we can help you personally!

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Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

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