When this happens...
FreshdeskUpdate Ticket
Then do this...
SamepagePost Team Chat Message

Want to stay on top of your support team's progress without constantly logging in to Freshdesk? Get ticket status updates automatically in Samepage using this Zapier workflow. Whenever there's a change to a ticket in Freshdesk, you'll get notified in a Samepage team chat of your choice. Easily monitor the status of tickets without ever leaving Samepage.

How this Freshdesk-Samepage integration works

  1. Someone updates a Freshdesk ticket status
  2. Zapier posts a message to a Samepage team with the updated ticket status and additional information you specify

Apps involved

  • Freshdesk
  • Samepage

Why Zapier?


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It's easy to connect Freshdesk + Samepage and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Update Ticket

Triggers when a Ticket is updated.

Create Team Page

Creates a new page in a specific team.

Update Contact

Triggers when a user is updated.

Create Team

Creates a new team in your organization.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Samepage is a team collaboration platform that brings people together to get work done in one place. Discuss ideas, share files, assign tasks, and finish projects – all in real time, and all from one app.

See Samepage Integrations