When this happens...
ZendeskNew Action on Ticket
Then do this...
FeefoCreate Feedback Request (Supports Multiple Line Items)

Make sure that your customers are satisfied with the service you are delivering through Zendesk by requesting feedback. This Zendesk-Feefo integration allows you to generate a Feefo review invitation to the requester when their ticket has been updated. Your happy customers will be writing you public reviews in no time!

How this Zendesk-Feefo integration works

  1. A Zendesk ticket is updated
  2. Zapier automatically creates a Feefo review invitation for the requester

Apps involved

  • Feefo
  • Zendesk

Why Zapier?


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It's easy to connect Feefo + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Feedback

Triggers when new feedback is received.

Create Feedback Request (Supports Multiple Line Items)

Creates a new feedback request with support for multiple line items.

New User

Triggers when a new user is created.

Respond to Feedback

Posts a response to customer feedback.

New Ticket

Triggers when a new ticket is added to a view.

Attach File to Ticket

Attach a file to an existing ticket.

New Group

Triggers when a new group is created.

Create User

Create a new user.

New Forum

Triggers when a new forum is added.

Create Ticket

Create a new ticket.

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Become a Zapier Integration Partner

Feefo is a globally recognised platform used by thousands of brands to collect genuine, verified customer feedback.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations