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Facebook Messenger + Intercom

Send new Facebook Messenger page messages to Intercom as incoming messages

Automate your customer service with this efficient workflow. When a new message is sent to your Facebook Messenger page, it will immediately be relayed to your Intercom platform. This seamless process saves you valuable time and ensures that every customer query on Facebook Messenger is instantly attended to in Intercom, enhancing customer experience and response times.

Automate your customer service with this efficient workflow. When a new message is sent to your Facebook Messenger page, it will immediately be relayed to your Intercom platform. This seamless process saves you valuable time and ensures that every customer query on Facebook Messenger is instantly attended to in Intercom, enhancing customer experience and response times.

  1. When this happens...
    Facebook MessengerFacebook Messenger
    New Message sent to Page

    Triggers when a new Message is sent to a page.

    TriggerInstant
  2. automatically do this!
    IntercomIntercom
    Send Incoming Message

    Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • PageRequired

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
    • Response Msg

    • PageRequired

    • Recipient IdRequired

    • TextRequired

    Action
    Write
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
facebook-messenger logo
facebook-messenger logo

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
Learn moreHelp

Related categories

  • Social Media Marketing
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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