Facebook Groups + Zendesk
Create tickets in Zendesk for new posts in Facebook Groups
This workflow streamlines your customer service process by creating a new ticket in Zendesk whenever a new post is made in your Facebook Group. It ensures you never miss crucial feedback or queries from your community, fostering quicker resolutions and improved user satisfaction. This seamless process saves you time and helps keep your community engaged and well-managed.
This workflow streamlines your customer service process by creating a new ticket in Zendesk whenever a new post is made in your Facebook Group. It ensures you never miss crucial feedback or queries from your community, fostering quicker resolutions and improved user satisfaction. This seamless process saves you time and helps keep your community engaged and well-managed.
- When this happens...New Post
Triggers when a new status is added to a group's feed.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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