Dixa + Filter by Zapier
Create conversations when new bad CSAT ratings are received in Dixa
When a customer rates a conversation with a CSAT between 1-3, this integration will start a conversation with an agent in Dixa so they can contact the customer and follow up on the experience.
When a customer rates a conversation with a CSAT between 1-3, this integration will start a conversation with an agent in Dixa so they can contact the customer and follow up on the experience.
- When this happens...Customer Satisfaction Rating Received
Triggers when a customer rates the conversation with your agent.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Conversation
Create an Email or Contact Form Conversation
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About Dixa
Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.