Digimind Social + Zendesk

Digimind Social + Zendesk integrations

Create Zendesk tickets from new Digimind Social mentions effortlessly

Stay on top of your brand's online presence with this effective workflow between Digimind Social and Zendesk. With every new mention your brand receives on Digimind Social, this automation instantly creates a Zendesk ticket, ensuring no interaction goes unnoticed and all issues are immediately attended to. It enhances customer engagement and helps streamline your customer service process.

When this happens...
Latest Mentions TriggerTriggers when there are new mentions in the last 7 days.
TriggerPolling
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with Digimind Social and Zendesk

Discover other triggers and actions you can use with Digimind Social and Zendesk

- Topic
  Required
- Entities
- Tags
- Saved
- Sentiments
- Languages
- Countries
- Cities
- Media Types
- Ranking
- Sources
Trigger
Polling
Try It
- Topic
  Required
- Details
  Required
- Title
- Publication Date
- Mention's URL
- Media Type
- Sentiment
- Country
- City
- Language
- Mention's Image Link
- Geo Coordinates
- Message ID
- Message Parent ID
- Comments Count
- Dislikes Count
- Likes Count
- Shares Count
- Clicks Count
- Audience
- Impressions Count
- Replies Count
- Repins Count
- Views Count
- Favorited Count
- Backlinks Count
- Retweets Count
Action
Write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It

- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It

New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Topic
  Required
- Date Range
  Required
- Entities
- Tags
- Saved
- Sentiments
- Languages
- Countries
- Cities
- Media Types
- Ranking
- Sources
Trigger
Polling
Try It
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

About Digimind Social

Digimind is a web and social media listening platform that helps you track consumer insights, competitors, and market trends.

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Related categories

Social Media Marketing

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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Customer Support

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