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Digimind Social + Zendesk

Create Zendesk tickets from new Digimind Social mentions effortlessly

Stay on top of your brand's online presence with this effective workflow between Digimind Social and Zendesk. With every new mention your brand receives on Digimind Social, this automation instantly creates a Zendesk ticket, ensuring no interaction goes unnoticed and all issues are immediately attended to. It enhances customer engagement and helps streamline your customer service process.

Stay on top of your brand's online presence with this effective workflow between Digimind Social and Zendesk. With every new mention your brand receives on Digimind Social, this automation instantly creates a Zendesk ticket, ensuring no interaction goes unnoticed and all issues are immediately attended to. It enhances customer engagement and helps streamline your customer service process.

  1. When this happens...
    Digimind SocialDigimind Social
    Latest Mentions Trigger

    Triggers when there are new mentions in the last 7 days.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?

    • TopicRequired

    • Entities

    • Tags

    • Saved

    • Sentiments

    • Languages

    • Countries

    • Cities

    • Media Types

    • Ranking

    • Sources

    Trigger
    Scheduled
    Try It

    • TopicRequired

    • DetailsRequired

    • Title

    • Publication Date

    • Mention's URL

    • Media Type

    • Sentiment

    • Country

    • City

    • Language

    • Mention's Image Link

    • Geo Coordinates

    • Message ID

    • Message Parent ID

    • Comments Count

    • Dislikes Count

    • Likes Count

    • Shares Count

    • Clicks Count

    • Audience

    • Impressions Count

    • Replies Count

    • Repins Count

    • Views Count

    • Favorited Count

    • Backlinks Count

    • Retweets Count

    Action
    Write

    • ViewRequired

    Trigger
    Scheduled
    Try It

    • Tags

    Trigger
    Instant
    Try It