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ConnectWise Manage + RingCentral

Create tickets in ConnectWise Manage for new ended calls in RingCentral

Track your RingCentral calls and enhance your customer service by automatically creating tickets in ConnectWise Manage. This workflow is activated whenever a call ends in RingCentral, ensuing in the creation of a new ticket in ConnectWise Manage. It’s a smooth way to record conversations without having to manually enter details, providing an efficient system for your customer service team to follow-up. Keep track of interactions, provide faster responses, and improve overall customer satisfaction with this seamless automation.

Track your RingCentral calls and enhance your customer service by automatically creating tickets in ConnectWise Manage. This workflow is activated whenever a call ends in RingCentral, ensuing in the creation of a new ticket in ConnectWise Manage. It’s a smooth way to record conversations without having to manually enter details, providing an efficient system for your customer service team to follow-up. Keep track of interactions, provide faster responses, and improve overall customer satisfaction with this seamless automation.

  1. When this happens...
    RingCentralRingCentral
    Call Ended

    Triggers when a call has been ended.

    TriggerInstant
  2. automatically do this!
    ConnectWise ManageConnectWise Manage
    Create Ticket

    Creates a new service desk or project ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • RingCentral triggers, actions, and search

    Call Ended

    Triggers when a call has been ended.

    Trigger
    Instant
    Try It
    • Type

    • StatusRequired

    Trigger
    Instant
    Try It
    • NameRequired

    • Allow Join before host

    • Mute Audio

    • Turn off camera for participants

    Action
    Write
    • Type

    Trigger
    Instant
    Try It
  • RingCentral triggers, actions, and search

    New Voicemail

    Triggers when there is a new incoming voicemail.

    Trigger
    Instant
    Try It
    • Phone Number FromRequired

    • Phone Number ToRequired

    • Play Prompt

    Action
    Write
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About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
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Related categories

  • CRM (Customer Relationship Management)

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About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

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