Try reselecting both the Funnel and the Funnel Step. It's likely that you have the same funnel step names across multiple funnels, and the wrong one is selected. Because we send IDs and not Funnel Step names to ClickFunnels, it may be that you selected the wrong one.
If you have more than 300 Funnels in your ClickFunnels account, you will need to use "Use a Custom Value" and the Funnel ID from ClickFunnels in your Trigger step:
- Edit your Zap
- Click on Edit Options
- Select "Use a Custom Value" from the Funnel dropdown menu. It is at the very bottom of the list of funnels.
- Get your Funnel ID from the URL of your funnel page:
In the example above, the Funnel ID is 2962166. It is the number in the URL that follows
Paste the Funnel ID in the Custom Value for Funnel ID field.
Select the Funnel Step that you wish to pull information from.
After you have done this, test the Zap to make sure that the correct information is coming through.
Please make sure sure that the funnel step chosen in the Zap is the 'Order Page' from the funnel. If the subsequent steps in the funnel, which is often an 'Order Confirmation Page' like "thanks for your purchase" or similar, is selected, that won't work. The actual successful purchase was not on that funnel step!
Please make sure that a field name is assigned for the custom field. If doing that still doesn't help, please make sure the "Custom Type" was not left as the default inside ClickFunnels:
Once the field name is added and the Custom Type field is customized, try to pull in a new sample and the custom field will showing up.
To work around this, please add a Formatter step using Spreadsheet formula to divide the amount by 100:
If you're getting any of the following issues:
The ClickFunnel's team has created this handy guide for these issues. Please refer to this page for more info: https://help.clickfunnels.com/hc/en-us/articles/360006579714-Troubleshooting-your-Zapier-ClickFunnels-Integration