ChargeDesk + Zendesk

Update Zendesk tickets when new paid requests occur in ChargeDesk

Initiate a smooth workflow between ChargeDesk and Zendesk with this automation. Whenever a paid request is recorded in ChargeDesk, this workflow updates the corresponding ticket in Zendesk instantly. It saves time by eliminating manual updates and ensures real-time ticket progression track in Zendesk for each payment request received through ChargeDesk. Improve your customer support efficiency with this seamless integration.

When this happens...
Request Paid
Triggers when a payment request is successfully paid by a customer.
TriggerInstant
automatically do this!
Update Ticket
Update an existing ticket status or add comments.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

Agent Log Created
Triggers when a new Agent Log is created.
Trigger
Instant
Try It
Charge Created
Triggers when a new charge is created or imported.
Trigger
Instant
Try It
Charge Updated
Triggers when a charge is updated.
Trigger
Instant
Try It
Customer Created
Triggers when a new customer is created.
Trigger
Instant
Try It
Subscription Canceled
Triggers when a subscription is canceled or unpaid.
Trigger
Instant
Try It

Subscription Updated
Triggers when a subscription is updated.
Trigger
Instant
Try It
- AmountRequired
- CurrencyRequired
- Description
- Contact
- Customer ID
- Product ID
- Using
Action
Write

- Customer ID
- Email
- Name
- Username
Action
Search
- ViewRequired
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- QueryRequired
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

Charge Failed
Triggers when a charge fails.
Trigger
Instant
Try It
Request Paid
Triggers when a payment request is successfully paid by a customer.
Trigger
Instant
Try It
Customer First Paid
Triggers when a customer makes their first payment.
Trigger
Instant
Try It
Customer Updated
Triggers when a customer is updated.
Trigger
Instant
Try It
Subscription Created
Triggers when a new subscription is created.
Trigger
Instant
Try It
- Subscription IDRequired
- When
- Refund
Action
Write
- Query
- Customer ID
- Customer Email
- Status
- Count
Action
Search
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write

About ChargeDesk

ChargeDesk helps you manage your customer payments inside of your helpdesk. This integration helps you automate tasks such as exporting charge or customer data, automatically requesting payments and cancelling subscriptions.

Related categories

Customer Support

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more Help

Related categories

Customer Support

Similar apps

Help Scout

Customer Support

Freshdesk

Customer Support

HappyFox

Customer Support

PRODUCTS

CAPABILITIES

By team

ChargeDesk + Zendesk

Update Zendesk tickets when new paid requests occur in ChargeDesk

Agent Log Created

Charge Created

Charge Updated

Customer Created

Subscription Canceled

Subscription Updated

Request Payment

CurrencyRequired

Description

Contact

Customer ID

Product ID

Using

Find Customer

Customer ID

Email

Name

Username

New Ticket in View

ViewRequired

Tag Added to User

Tags

New Action on Ticket

Ticket (Required for non-admins)

New User

Create Organization

NameRequired

Details

Notes

Tags

Domain Names

External Id

Shared Tickets

Shared Comments

Create Ticket

SubjectRequired

Assignee

Collaborators

Collaborator Emails

Group

Requester Name

Requester Email

First Comment/Description format

First Comment/DescriptionRequired

Should the first Comment be public?

Tags

Status

Type

Priority

Submitter

Ticket form

Sharing Agreements

Brand

External ID

Email CC

Attachment

Add Comment to Ticket

TicketRequired

Comment body

Comment format

Should the Comment be public?

Update Organization

OrganizationRequired

Name

Details

Notes

Tags

Domain Names

External Id

Shared Tickets

Shared Comments

Update User

UserRequired

Name

Email