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Aha! + Ivanti Service Manager

Create features on Aha! From new incidents on Ivanti Service Manager

A support ticket many times turns out to be a request for a product feature. How can you have development pipeline updated with new customer requests? Turn on this Ivanti Service Manager - Aha! Integration and Zapier will route it for you, capturing the information from new incidents and adding it as a feature to Aha!

A support ticket many times turns out to be a request for a product feature. How can you have development pipeline updated with new customer requests? Turn on this Ivanti Service Manager - Aha! Integration and Zapier will route it for you, capturing the information from new incidents and adding it as a feature to Aha!

  1. When this happens...
    Ivanti Service ManagerIvanti Service Manager
    New Incident

    Triggers when an incident is created.

    TriggerScheduled
  2. automatically do this!
    Aha!Aha!
    Create Feature

    Triggers when a feature is sent to Zapier by a user in Aha!

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Ivanti Service Manager triggers, actions, and search

    New Change Request

    Triggers when an change request is created.

    Trigger
    Scheduled
    Try It
  • Ivanti Service Manager triggers, actions, and search

    New Service Request

    Triggers when an service request is created.

    Trigger
    Scheduled
    Try It

    • SubjectRequired

    • SymptomRequired

    • ServiceRequired

    • CategoryRequired

    • LayoutRequired

    • Form NameRequired

    • Form View NameRequired

    Action
    Write

    • StatusRequired

    • Template NameRequired

    • Form NameRequired

    • Form View NameRequired

    • LayoutRequired

    Action
    Write
  • Ivanti Service Manager triggers, actions, and search

    New Incident

    Triggers when an incident is created.

    Trigger
    Scheduled
    Try It

    • SubjectRequired

    • DescriptionRequired

    • StatusRequired

    • Type Of ChangeRequired

    • LayoutRequired

    • Form NameRequired

    • Form View NameRequired

    Action
    Write

    • Incident NumberRequired

    • SubjectRequired

    • Notes BodyRequired

    • CategoryRequired

    Action
    Write
  • Aha! triggers, actions, and search

    New Activity

    Triggers when there is new activity.

    Trigger
    Instant
    Try It
aha logo
aha logo

About Aha!

Aha! Roadmaps is the complete product management suite - set strategy, capture ideas, score features, and share visual plans. It includes Aha! Ideas Essentials for crowdsourcing feedback. More than 5,000 companies trust our cloud-based software to build lovable products and be happy doing it.
Help

Related categories

  • Product Management

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About Ivanti Service Manager

Ivanti Service Manager is a native Cloud and On-Premise Service Management solution that transforms service and support teams, help desks and service desks from tactical service providers to strategic business enablers.

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