No matter which app you use and regardless of the number of tricks you rely on, support will still be a difficult job at times. There will always be edge cases, things you never anticipated being a problem that suddenly are overwhelming your team. You'll have trouble with your app, will need to refine your documentation, and once in a while will need to catch your breath.
Our guide to customer support can't cover everything, but we do have a few more resources that may help. Be sure to check them out—and follow the Zapier Blog for more articles on support, productivity, best apps, automation and more.
Learn more about tone in support messages, ways to measure user happiness, and traits to look for in support hires from customer support leads at Buffer, FreshBooks, Help Scout, Trello, and Zapier. You'll also find links to articles on how to handle feature requests, minimize customer confusion, respond to error and data loss, and more from previous support roundtables.
Starting to build your support team, or need ways to quickly grow your existing team? Learn from InVision team on how they built their support team—with tips on working remotely, finding people that work well together, and ways to tier support to make things easier on your team while giving customers the best support possible.
Looking for more Zaps to help out your customer support efforts? Our 101 Ways to Use Zapier includes a whole chapter on customer support Zaps—plus hundreds of other ways to automate every other part of your business.
Building a remote support team? In this free eBook, Zapier's CEO Wade Foster will walk you through how to build a remote team, keep everyone motivated, organize successful team retreats, and much more.
Need help setting up your new customer support app? This screencast will walk you through how to setup Freshdesk to other popular apps, to bring in tickets, notify your team, and more. Even if you're not using Freshdesk, it'll give you tips and ideas that'll help you get the most out of your favorite support tool.
Whether you're using Gmail for customer support, or just need tips on keeping your email inbox—or support inbox—clear, this screencast will give you the tips you need to never get overwhelmed with email again.
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