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Data privacy and management

Data privacy at Zapier

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We take the security of your data seriously.

  • Credentials that you use to connect your accounts to Zapier are protected with bank-level encryption.
  • The only action that Zapier takes on your accounts are those necessary to run the Zaps you create.
  • The raw requests Zapier makes to other services on your behalf are stored for 7 days for troubleshooting purposes, then purged on a rolling basis.
  • User-facing Task History is stored for longer periods of time (approximately 3 months, never longer than 4 months) so that you can monitor Zapier activity and replay failures.

For further information on how your data is managed at Zapier, refer to Zapier's privacy policy.

Technical details

  • Zapier login credentials are one-way PBKDF2 hashes with a workload of about 100000 iterations and HMAC-SHA256 as the underlying pseudorandom function.
  • Account access credentials (like API keys for MailChimp, tokens for Salesforce, and passwords for developer apps like SAManage) held by Zapier are encrypted with AES-256 and stored in a database. Of course, Zapier has the decryption keys on hand so we can use the credentials but they are stored and maintained separately.
  • All Zapier employees have access to raw HTTP logs as a part of daily support - we censor access tokens/secrets to the best of our ability. All debug logs censor account credentials (API keys, tokens, etc.) so they are not viewable in raw request logs.
  • Raw low-level request logs are stored for 7 days, Task History is stored rolling for the previous three months, and is stored for approximately 90 days in S3 as backups.
  • We use TLS 1.2 wherever possible (both via https://zapier.com and external API services). You can find more details here.

If you have any questions on how Zapier stores or handles your information, or if you would like a copy of Zapier Security Practices, please contact us.

GDPR

HIPAA Compliance

Zapier cannot claim HIPAA compliance.

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