1.Finds requester from ticket
Integrate Freshservice and ticketing workflows to look up the requester and extract the primary email to prepare group access.
Add approved requesters to project access group automatically
Automatically detect approved service requests in Freshservice across support and IT tools. Get instant group access and close tickets and notify IT when ticket updates, requests enter implementation, or approvals complete—so you can avoid manual provisioning.
How this automation grants project access
When an approved implementation request hits Freshservice, delayed access can block delivery. This automation looks up the requester and grants group membership and closes the ticket and posts IT notifications—so you can provision access fast.
Freshserviceor swap with your favorite app
2.Cleans the extracted email
Integrate Formatter by Zapier and email normalization tools to sanitize the extracted primary email to generate a formatted address.
Formatter von Zapieror swap with your favorite app
3.Adds user to access group
Integrate Google Workspace Admin and identity management tools to add the formatted email to the configured access group to grant membership.
Google Workspace-Adminor swap with your favorite app
4.Adds note and closes ticket
Integrate Freshservice and ticket updates to add a provisioning note and close the ticket to confirm access was granted.
5.Notifies IT on success or failure
Integrate Slack and IT notifications to post a success or failure message to the IT channel to keep teams informed.
Slackor swap with your favorite app
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Explore all user provisioning automations
Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
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Schritt 1
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Bring your apps together so information can move automatically between the tools your team already uses.
Schritt 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Schritt 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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