SpeechTrans Update: Use Zaps to Run Sentiment Analyses of Customer Feedback, Plus More

Kim Kadiyala
Kim Kadiyala / December 1, 2016

When you run a sentiment analysis on your customer communication, you're better equipped to address the root of the feedback. That's because sentiment analysis doesn't just tell you what customers are saying, it uncovers how they feel about your company. Thanks to recent updates to Zapier's SpeechTrans integration, you can now use Zaps to automatically run sentiment analysis on customer communication from live chat, feedback forms, or call center data. Then, automatically extract the main topics from the text. You can also kick off Zaps from new data analysis language requests, new keyword extraction requests, and new sentimental analysis requests. You'll save time and money by speeding up transcription activity and getting to the heart of your customer's feedback faster.

What's New with SpeechTrans

New Triggers

  • New Data Analysis Language: Triggers when new data analysis language is requested.
  • New Keyword Extraction Request: Triggers when a new keyword extraction occurs.
  • New Sentimental Analysis Request: Triggers when a new sentimental analysis occurs.

New Actions

  • Create Sentimental Analysis: Create sentimental analysis of given text.
  • Create Topic Extraction: Creates topic extraction and occurrence from the given text.

How to Automate SpeechTrans with Zapier

  1. Make sure you have a Zapier account and an SpeechTrans account

  2. Try some pre-made SpeechTrans integrations and learn more about how SpeechTrans works with Zapier

  3. Check out our SpeechTrans help documentation for details on connecting your account and setting up your first Zap

  4. Or login to build a custom workflow with SpeechTrans and Zapier