New Trigger for Assigned Conversations with Help Scout

At Zapier we practice support driven development. In a nutshell that means everyone does support. But just because everyone does support, doesn't mean that everyone lives in Help Scout day in and day out.

Unfortunately, that meant conversations would be assigned to different teammates, but because it wasn't their support shift, they'd miss the conversation and the customer would get a lesser support experience.

This new trigger solves that. Now you can trigger whenever a conversation in Help Scout is assigned to a user. As a result you can setup all sorts of different notifications for how you might like to get alerted of the new conversation. Here's just a few examples:

Enjoy the new trigger and let us know what you think. :-)