Desk on Zapier gets an Overhaul

Mike Knoop
Mike Knoop / May 31, 2013

Today we're pleased to bring you a completely overhauled version of Desk, on Zapier! This new version implements Desk's V2 API which is considerably more robust and featureful.

If you've used Desk on Zapier, the triggers and actions will look familiar: new cases and new customers.

Desk Overview

But when you dig down, you'll discover lots of new goodies.

More filtering options for triggering off New Cases

Desk New Case filters

Custom fields galore, custom fields fully supported when creating new cases and customers

Custom Fields

More robust triggering and actions; a better user experience across the board for Desk

If you spot something you'd like to see in the new version, don't be afraid to email us at

Check out the new integration here: