New Integration: Streamline and Automate Information Technology Support with Ivanti Service Manager

Toby Peterson
Toby Peterson / September 7, 2018
Ivanti Service Manager home page

Ivanti Service Manager is an information technology service management (ITSM) platform that helps you support internal and external customers with customized, automated workflows. Integrate automatic voice response, self-service menus, screen pop-ups, and call management with your existing phone system. Handle inbound service tickets from any channel, including email, web, social, phone, or chat, with automated workflows and communication. Offer users the choice of self-service, case management, or knowledge management to address incidents. Automate monitoring processes and analytics to identify potential problems and track changes to technology, documentation, and processes.

And now Ivanti Service Manager connects with Zapier, so it's easier than ever to provide information technology support. Zapier can automatically trigger workflows in other apps whenever new incidents, change requests, or service requests are created in Ivanti Service Manager. Or you can create new incidents, change requests, or service requests, or add incident notes in Ivanti Service Manager whenever trigger events happen in the other apps you use most.

To connect Ivanti Service Manager with 1,300+ other apps, including GitHub, Jira, and Aha!, head to Ivanti Service Manager's Zapier integration page.

How to Automate Ivanti Service Manager with Zapier

  1. Sign up for an Ivanti account, and make sure you have a Zapier account.

  2. Try some pre-made Ivanti Service Manager integrations, and learn more about how Ivanti Service Manager works with Zapier.

  3. Or log in and build a custom workflow with Ivanti Service Manager and Zapier.