New Integration: Create Your Own Virtual Service Desk with Serviceaide

Toby Peterson
Toby Peterson / May 30, 2018

Serviceaide Serviceaide provides you with reliable, dedicated IT Service Management solutions that are powered by continuously-updated artificial intelligence (AI). Virtual support agent Luma gives users a conversational, interactive interface that guides them in making clear, actionable requests—which can now be effectively automated using any of 1,000+ web services tools via Zapier, or more efficiently addressed by support analysts. The no-code approach that Zapier offers enables Service Desks to easily automate many user requests, eliminating the delays and costs associated with assigning critical resources to manually handle service tickets.

With the combination of Luma and Zapier, you can provide end users with 24/7 responsive support, offloading many of the tasks your Level-0 analysts manually perform today—without having to use specialized developers to write code. By combing AI and automation with point-and-click integration, Serviceaide enables any size service desk to free technicians of mundane tasks, cut costs, and provide better access and responsiveness to their users.

How to Automate Serviceaide with Zapier

  1. Sign up for a Serviceaide account, and make sure you have a Zapier account.

  2. Try some pre-made Serviceaide integrations, and learn more about how Serviceaide works with Zapier.

  3. Or log in and build a custom workflow with Serviceaide and Zapier.