New Integration: Manage Client Phone Calls from Your Team’s Chat App with

Matt Lukso
Matt Lukso / April 19, 2018

If your team is anything like us at Zapier, you probably live inside your chat app. It’s where you discuss everything from customer issues to what’s for lunch that day. Wouldn’t it be great if your team could also manage their customer phone calls within your chat tool as well?

Thanks to, you can now enable your team to receive and make phone calls with clients directly from your team’s chat app. That way, they’ll be able to manage their client and customer conversations from where they’re already working and avoid the hassle of bouncing between multiple systems. What’s more, you won’t have to waste any time or money on expensive equipment and training since connects with the tools your team is already familiar with.

Now that integrates with 1,000+ apps via Zapier, you can create Zaps that connect your phone system to any of your team’s favorite tools.

How Works with Zapier


  • Call Incoming: Triggers when a call is incoming.
  • Call Finished: Triggers when an answered call is finished.
  • Call Outgoing: Triggers when a call is outgoing.
  • Tag Added to Call: Triggers when a call is tagged.
  • Tag Removed From Call: Triggers when a call tag is removed.


  • Create or Update Contact: Creates or updates a contact.

Automation Inspiration

Get started with these sample Zaps:

Log Your Calls

Keep Contact Lists Up-to-date

How To Automate with Zapier

  1. Sign up for a account, and make sure you have a Zapier account

  2. Try some pre-made integrations and learn more about how works with Zapier

  3. Check out our help documentation for details on connecting your account and setting up your first Zap

  4. Or login and build a custom workflow with and Zapier