New Integration: Engage Website Visitors and Manage All Communication Channels with Crisp

Matt Lukso
Matt Lukso / March 22, 2018

Communication is key when it comes to delivering a great customer service experience, but how do you ensure that every user or prospect is able to get in touch with your team?

Crisp is a customer messaging app that lets you chat with your website visitors. You can engage with prospects directly from your site, send automated chat messages, start video chats, and even live assist users by taking control of their screen remotely. Plus, Crisp connects all of your other communication channels like email, Facebook Messenger, Twitter, and SMS so your team can reply and interact with customers from a single location.

Thanks to their integration with Zapier and its 1,000+ apps, you can now kick-off workflows using any of your team’s favorite tools whenever you get new conversations, messages, and contacts in Crisp.

How Crisp Works with Zapier

Triggers

  • New Contact: Triggers when a new contact is created.
  • New Conversation: Triggers when a new conversation is created.
  • Conversation Segments Updated: Triggers when a segment is added or removed in a conversation.
  • Message Sent: Triggers when an operator sends a message.
  • Message Incoming: Triggers when a visitor sends a message.

Automation Inspiration

Get started with these sample Zaps:

Keep Contact Lists Up-to-date

Get Notifications about New Conversations

How To Automate Crisp with Zapier

  1. Sign up for a Crisp account, and make sure you have a Zapier account

  2. Try some pre-made Crisp integrations and learn more about how Crisp works with Zapier

  3. Check out our Crisp help documentation for details on connecting your account and setting up your first Zap

  4. Or login and build a custom workflow with Crisp and Zapier