New Integration: Unite Product Planning, Development, and Customer Service Workflows with OneDesk

Matt Lukso
Matt Lukso / March 15, 2018

Collaboration is key when it comes to building a successful software product. But when every department is using different tools, it can be a challenge to effectively communicate and keep your teams in sync.

OneDesk is a platform that consolidates your product, project, and customer service workflows into a single place for top-to-bottom transparency and optimal collaboration. You can view your product roadmap, development projects, and customer interactions without the hassle of bouncing across different apps. That way, your teams can easily stay in sync and your projects ship on schedule.

Now that OneDesk integrates with Zapier and its 1,000 apps, you can connect any of your team’s other tools into your processes for optimal efficiency and transparency.

How OneDesk Works with Zapier


  • Item Updated: Triggers when an item is updated.
  • Container Updated: Triggers when a container is updated.
  • New User/Customer: Triggers when a new user/customer is added.
  • New Comment: Triggers when there is a new comments on a item or on a container.
  • New Container: Triggers when a new container is created.
  • New Item: Triggers when new item is added.
  • New Timesheet: Triggers when a new timesheet is created.


  • Find Item: Lookup existing items. Optionally, create one if none are found.
  • Find Container: Find an existing container. Optionally, create one if none are found.


  • Create Comment: Creates a new comment on an existing item.
  • Create User/Customer: Creates a user or a customer.
  • Create Container: Creates a container.
  • Create Item: Creates an item.
  • Update Item: Updates certain properties (title, description, priority, etc.) of an item.

Automation Inspiration

Get started with these sample Zaps:

Keep All Your Tasks in One Place

Generate Invoices from Timesheets

How To Automate OneDesk with Zapier

  1. Sign up for a OneDesk account, and make sure you have a Zapier account

  2. Try some pre-made OneDesk integrations and learn more about how OneDesk works with Zapier

  3. Check out our OneDesk help documentation for details on connecting your account and setting up your first Zap

  4. Or login and build a custom workflow with OneDesk and Zapier