New Integration: Use Textline to Support Your Customers and Prospects via Text

Emily Breuninger
Emily Breuninger / March 13, 2018

Exchanging text messages with a friend builds rapport. With the right tool set, you can grow this kind of loyalty with your customers, too.

Textline is an SMS text messaging app to engage, retain, and provide loyalty to your customers. Create as many departments as you like to efficiently route customers to sales or support. Add multiple agents to Textline and ensure that someone is always watching the queue. And with features like text shortcuts, message claiming, transfers, and reminders, you can manage your company’s text messages with utmost efficiency.

Now that Textline integrates with 1,000+ apps via Zapier, you can automate your customer communication with your CRM, shopping cart, and more!

How Textline Works with Zapier


  • New Contact Message: Triggers when a contact sends you a new message.


  • Send Message: Sends a new message to a contact.
  • Import Contact Message: Imports a new message into Textline as if the contact sent it by SMS.
  • Create/Update Contact: Creates or updates an entry in your Textline address book.

Automation Inspiration

Get started with these sample Zaps:

Add Contacts to Textline

Send Notifications via Text Message

How To Automate Textline with Zapier

  1. Sign up for a Textline account, and make sure you have a Zapier account

  2. Try some pre-made Textline integrations and learn more about how Textline works with Zapier

  3. Check out our Textline help documentation for details on connecting your account and setting up your first Zap

  4. Or login and build a custom workflow with Textline and Zapier