Updates to Our Help Scout Integration: Pass along Message Contents When Assigning Conversations with Zaps

Kim Kadiyala
Kim Kadiyala / November 8, 2017

When problem-solving, context is key. That’s why the Help Scout New Assigned Conversation Trigger now also includes a body field with the latest available thread. Now whenever you Zap an assigned conversation to a teammate, the message content will come along for the ride.

Where can your Zap auto-send conversations?

Your task management system—like Asana, Basecamp, Wrike—to consolidate your to-do's.
Your CRM—like ProsperWorks, Close.io, Insightly—so your sales team has a record of the conversation.

What's New with the Help Scout + Zapier Integration

New Option for Trigger

  • The New Assigned Conversion Trigger can now include the body of the Help Scout conversation with the latest available thread.

How to Automate Help Scout with Zapier

  1. Make sure you have a Zapier account and a Help Scout account

  2. Try some pre-made Help Scout integrations and learn more about how Help Scout works with Zapier

  3. Check out our Help Scout help documentation for details on connecting your account and setting up your first Zap

  4. Or login to build a custom workflow with Help Scout and Zapier