New Integration: Track Customer Feedback and Online Reviews with GetFiveStars

Endia Turney
Endia Turney / October 19, 2017

One of the most valuable assets a business holds is customer feedback. Whether they are positive or negative, reviews allow businesses to better tend to the wants and needs of customers. The best feedback loops benefit both customers and businesses. GetFiveStars aims to make this process quick and smooth for both parties: its platform gathers customer feedback and measures Net Promoter Score, while providing a customized experience for customers who leave reviews.

With the launch of the Zapier + GetFiveStars integration, you can connect GetFiveStars to Zapier's 750+ apps. Automate your GetFiveStars workflows to make your company’s customer feedback processes near effortless. Start by creating Zaps that automatically thank customers via email after they leave positive feedback. Or rely on Zaps to ping your customer support team when customers leave negative comments. Whatever your processes are for tracking and responding to customer feedback, Zapier + GetFiveStars can automate them for you.

How GetFiveStars Works with Zapier


  • Negative Feedback Trigger: Zap will be triggered whenever a customer leaves a rating at or below the number you choose.

  • Positive Feedback Trigger: Zap will be triggered whenever a customer leaves a rating at or above the number you choose.


  • Create Customer: Creates a new customer in GetFiveStars and optionally sends a feedback request.

Automation Inspiration

Get started with these sample Zaps:

Continue the Conversation with Customers After Receiving Feedback

Easily Place New Contacts Into the Feedback Loop

How To Automate GetFiveStars with Zapier

  1. Sign up for a GetFiveStars account, and make sure you have a Zapier account

  2. Try some pre-made GetFiveStars integrations and learn more about how GetFiveStars works with Zapier

  3. Check out our GetFiveStars help documentation for details on connecting your account and setting up your first Zap

  4. Or login and build a custom workflow with GetFiveStars and Zapier