New App: Use Front to Take Control of Your Shared Inbox and Collaborate as a Team

Matt Lukso
Matt Lukso / May 31, 2017

Keeping communication channels like email, chat, social media, and SMS organized across your team can be a struggle. Front centralizes your external communications into one shared inbox, so your team can respond faster and collaborate better around every message. Assignments provide clear ownership for every message, comments help your team determine next steps quickly, and powerful rules and integrations make routing messages a snap. Whether you’re managing support requests, a sales pipeline, or business operations – Front has you covered!

Now that Front integrates with Zapier and it’s 750+ integrations, tackling your external communications and working as a team just got even easier. Need to automatically save message attachments to your team’s Google Drive account? Done. Want to set follow up tasks in Basecamp or Podio for new inbound messages? No problem! Save time and boost your team’s efficiency with Zapier + Front.

How Front Works with Zapier


  • New Outbound Message: Triggers when a message is sent (either a new message or a reply).
  • New Comment: Triggers when a new comment is posted on a conversation.
  • Rule Triggered: Triggers when criteria for a team rule is met.
  • New Tag Added to Message: Triggers when a tag is added to a conversation.
  • New Inbound Message: Triggers when a new message is received.


  • Find Contact: Finds an existing contact. Optionally, create one if none are found.


  • Create Contact: Creates a new contact.
  • Update Contact: Updates an existing contact.
  • Send Message: Sends a message creating a new conversation.
  • Import Message: Imports a new message into Front.
  • Send Reply: Replies to a conversation. This action is best used with a Front trigger. For example, auto-reply behavior could be setup by combining a "New Inbound Message" Front trigger with this action.

Automation Inspiration

Get started with these sample Zaps:

Keep Your Contacts Updated Everywhere

Connect to Your Team’s Tools

How To Automate Front With Zapier

  1. Sign up for a Front account, and make sure you have a Zapier account

  2. Try some pre-made Front integrations and learn more about how Front works with Zapier

  3. Check out our Front help documentation for details on connecting your account and setting up your first Zap

  4. Or login and build a custom workflow with Front and Zapier