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Imposter Syndrome: Why You Have It and What You Can Do About It

Belle Cooper / August 31, 2017

Many of us worry about not performing well enough at our jobs, not getting good enough grades, or not having as much knowledge and experience as our peers. We worry about what others think of us and whether we fit in or stand out among our friends or colleagues.

While...

Talk Like a Human: 8 Phrases to Avoid Saying to Your Customers

Emily Triplett Lentz / August 10, 2017

Great customer support professionals know how to “read the room” and evaluate each customer within each specific situation to offer the right sort of response.

For example, even though we know that emoji and exclamation points perform well in customer emails, they’re best avoided when the customer writing in...

Top 10 Strategies for Learning New Skills

Farheen Gani / July 11, 2017

We tend to think about gaining new skills like we think about winning the lottery:

"Gee, it'd sure be nice…"

"…Think of all I could do with those new skills and abilities!"

"…But the odds of achieving this are so small… mmm, gonna pass."

But while the lottery is...

Excel Macros Tutorial: How to Record and Create Your Own Excel Macros

Kasper Langmann / March 20, 2017

Spreadsheets are infinitely flexible—especially in Excel, one of the most powerful spreadsheet apps. Most people use only a small percentage of their seemingly countless possibilities, however. Yet it doesn't take years of training to take advantage of spreadsheets' power and the automation magic of Excel macros.

You likely...

How to Organize and Automate Your Writing Workflow

Benjamin Mulholland / March 9, 2017

Blog schedules are relentless—they don't care if you're feeling motivated, tired, or completely burnt out. If you can't keep up the pace, you miss deadlines. Or, in my case, you pull 12-16 hour days to pick up the slack, leaving you exhausted and unproductive come the...

Data-Driven Design: Tap into Your Users' Micro-Moments for Better Engagement

Lucia Z.Wang / January 26, 2017

Can you recall your latest search for a new restaurant and how you decided on it? If you're like me, glued to your smartphone and running a dozen applications simultaneously, the decision might start from eyeing a restaurant on the street or hearing about it from a friend, looking...

How to Overcome the Fear of Public Speaking: 5 Tips from the Pros

Payman Taei / January 3, 2017

Like most people, at one time in my life I was terrified of public speaking.

I remember one moment particularly clearly. My classmates were waiting for me to read a paper I’d written—an experience, I’m sure, many remember from high school and college. While a part of...

Email Etiquette: How to Ask People for Things and Actually Get a Response

Jocelyn Glei / October 4, 2016

If writing a letter a hundred years ago was the equivalent of sitting down with someone in a quiet room and talking face-to-face, writing an email today is like yelling at someone across a noisy intersection while they’re rushing to an appointment.

Everyone is overloaded and overbusy. We exist...

The HubSpot Sales Stack: 15 Tools for Managing Leads and Closing More Deals

David Khim / February 11, 2016

There's an app for every little thing. Tools for email and events, contacts and calls, surveys and signatures, and much more. If you need to do something, chances are there's a dozen apps for that—but how can you pick one with so many options?

What you need...

Email Sales Metrics: How to Find and Track the Numbers that Matter

Michael Thomas / December 17, 2015

Sales has turned into a data-driven sport, carried forward by the unofficial slogan “If you can’t measure it, you can’t manage it.” And now that email marketing is such a core part of the sales process, smart teams are tracking every available piece of data. Open rates, click-through...