Zendesk + Zoho Connect

Add new Zendesk tickets to Zoho Connect as tasks

Customer service takes precedence, always. With the Zendesk-Zoho Connect integration, keep your customers happy and your tickets closed. Every time customers raise tickets, tasks are added in your Zoho Connect group.

When this happens...
New Ticket
Triggers when a new ticket is added to a view.
TriggerScheduled
automatically do this!
Create Task in Board
Adds a new task in a specific board.
ActionWrite

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Supported triggers and actions

What does this mean?

New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It

- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write

- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- NetworkRequired
- Group
Trigger
Instant
Try It
- NetworkRequired
- Group
Trigger
Instant
Try It
- NetworkRequired
Trigger
Instant
Try It
- NetworkRequired
- BoardRequired
- Section
- Task TitleRequired
- Description
- Assignees
- Due Date
- Priority
- Display Image
- Display Name
Action
Write
- NetworkRequired
- GroupRequired
- ContentRequired
- Link Url
- Link Title
- Link Description
- Display Image
- Display Name
Action
Write
- NetworkRequired
- Email AddressRequired
- Member Type
- Groups
Action
Write
- NetworkRequired
- Task TitleRequired
- Description
- Assignees
- Due Date
- Priority
- Display Image
- Display Name
Action
Write

- ViewRequired
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- QueryRequired
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
- NetworkRequired
- Group
Trigger
Instant
Try It
- NetworkRequired
- GroupRequired
Trigger
Instant
Try It
- NetworkRequired
- Board
Trigger
Instant
Try It
- NetworkRequired
- GroupRequired
- Event TitleRequired
- Start Date & TimeRequired
- Is All Day Event
- End Date & Time
- Location
- Description
- Display Image
- Display Name
Action
Write
- NetworkRequired
- GroupRequired
- Email AddressRequired
Action
Write
- NetworkRequired
- Event TitleRequired
- Is All Day Event
- Start Date & TimeRequired
- End Date & Time
- Invite Group
- Invite Users
- Location
- Description
- Display Image
- Display Name
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more Help

Related categories

Customer Support

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About Zoho Connect

From ideas to execution, Zoho Connect is your organization's private social network that redefines the way your employees and teams share information and collaborate with each other.

Learn more

PRODUCTS

CAPABILITIES

By team

Zendesk + Zoho Connect

Add new Zendesk tickets to Zoho Connect as tasks

New Group

New Ticket

Organization

New Organization

Updated Ticket

Organization

New View

Remove Tag(s) from Ticket

TagsRequired

Attach File to Ticket

TicketRequired

CommentRequired

Should the comment be public?

FileRequired

Add Tag(s) to Ticket

TicketRequired

TagsRequired

Update Ticket

TicketRequired

Subject

Assignee

Group

New status

New Comment to add to the Ticket

New Comment format

Should the new Comment be public?

Tags

Additional Tags

Remove Tags

Type

Priority

Submitter

Brand

External ID

Requester

Sharing Agreements

Ticket form

Collaborators

Collaborator Emails

Email CC

Attachment

Create User

NameRequired

Email

Details

Notes

Phone

Tags

Role

Organization

External Id

Verified

Find an Agent

QueryRequired

Find a Group

QueryRequired

Find an Organization

QueryRequired

Find or Create Ticket

QueryRequired

SubjectRequired

Assignee

Collaborators

Collaborator Emails

Group

Requester Name

Requester Email

First Comment/Description format

First Comment/DescriptionRequired

Should the first Comment be public?

Tags

Status

Type

Priority

Submitter